Overcoming the Hurdles of Cloud Integration
The right balance between legacy systems while adopting cloud innovations is crucial for long-term competitiveness.
Why IT-Alignment Is Crucial To Long Term Success
A 2024 overview of why IT alignment is crucial to optimizing business processes and creating an agile model.
Trust No One, Verify Everyone: The Zero Trust Guide to Cybersecurity
When it comes to cloud environments, traditional security systems are now dated, in the light of Zero Trust models. Stay agile and secure.
Why Redundancy Isn’t An Option In Cybersecurity Planning
Redundancy isn’t an option, it’s a necessity. Learn how having a backup plan protects your business continuity and processes.
How to Create Robust Security in CX
Cybersecurity is an ongoing process. Learn about the basic security features in a CX solution that every business needs to employ.
The Case of The Impenetrable Cloud
MSPs’ solutions and CSPs’ robust infrastructure enhance your business against cyber threats with a hybrid approach.
Rich Messaging Apps: Supercharged SMS
An evolution of SMS’ CX journey, into RMAs, AI and its essential role in the digital CX ecosystem (together with AI).
Tales of Practical AI in 2024
AI is revolutionizing contact centers in 2024. How are AI-driven CXaaS platforms reducing agent churn and improving customer experiences?
SMS: Customer Engagement 140 Characters At a Time
The role of SMS is evolving in the era of cloud communications, guarding legitimacy in essential digital brand, omnichannel strategies.
Show Me The Money
Exploring the nuanced journey of ROI in CX: Uncover the critical balance between tech investment and customer experience.