1-888-504-ULAP
Last updated: 21 July 2025
ULAP Networks and its affiliates (“ULAP Networks,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, websites, or teams.
ULAP Networks provides cloud-based communications, voice infrastructure, and connectivity services for enterprise clients, government agencies, and telecommunications partners. We operate across multiple jurisdictions, including Brunei Darussalam, the Philippines, Indonesia, Singapore, Thailand, Australia, Egypt, and the United States.
By using our services or accessing our websites, you agree to the terms of this Privacy Policy and our Terms of Service.
This Privacy Policy applies to personal information collected and processed by ULAP Networks in the context of the following interactions:
Website Visitors: Individuals who browse or interact with our public websites and digital services.
Prospective and Existing Customers: Individuals acting on behalf of a business, government, or organization using our communication platforms, voice services, or requesting information about them.
Vendors and Business Advisors: Representatives of companies that provide goods or services to ULAP.
Resellers and Strategic Partners: Organizations and individuals engaging with ULAP through partner programs or joint go-to-market arrangements.
Office Visitors and Job Applicants: Individuals who visit our physical offices or apply for employment opportunities.
This policy does not apply to third-party websites, products, or services, even if accessed through ULAP’s platforms.
The types of personal information ULAP Networks collects depend on your relationship with us and how you interact with our services or platforms. We collect the following categories of information:
Information You Provide to Us
We may collect personal information directly from you when you:
Fill out a contact or inquiry form on our website
Subscribe to our newsletters or marketing communications
Request a product demo or pricing information
Sign up for a partner or reseller program
Enter into a service agreement or account registration process
This may include:
Full name
Job title and company name
Work email address and phone number
Business address
Account login credentials (if applicable)
Payment or billing information (for customers or resellers)
Any other information you choose to provide
Information Collected Automatically
When you visit our websites or use our services, we may collect certain technical information automatically. This includes:
IP address and approximate geographic location
Browser type and operating system
Device identifiers and device type
Pages visited, time spent on site, and referring URLs
Interaction with website features or emails (e.g., opens, clicks)
We collect this data to understand website traffic patterns, enhance user experience, and ensure platform security. This information may be collected using cookies or similar technologies. For more detail, see our Cookies and Tracking Technologies section.
Information from Third Parties
We may receive business-related personal information from trusted third parties, such as:
Authorized resellers or partners
Marketing or event platforms
Data providers or publicly available sources
This may include:
Business contact details
Company affiliation
Professional interests relevant to our services
We use this information to update our records, verify identity, and improve the relevance of our communications.
Information Related to Vendors and Business Advisors
If you represent a supplier, service provider, or business consultant working with ULAP, we may collect:
Name and professional contact details
Affiliated organization and job role
Bank account or tax information required for transactions
Communication history and project involvement
We use the personal information we collect only as permitted by applicable law and in ways that are relevant to your relationship with ULAP Networks. The purposes for processing ma differ depending on whether you are website visitor, a prospective customer, or part of an organization that uses our services.
Website Visitors and Prospective Customers
When you visit our websites, download resources, submit an inquiry, or otherwise express interest in our products or services, we may use your personal information to:
Respond to your inquiries or requests
Provide you with information about our services, events, or business updates
Improve the performance, relevance, and security of our websites
Analyze marketing engagement (e.g. email open rates, content downloads)
Invite you to participate in feedback surveys, events, or webinars
Some of this information may be collected through cookies and similar technologies to help us understand how you interact with our digital platforms. See our Cookies and Tracking Technologies section for more details.
We may also receive business contact information about you from trusted partners, referral programs, or publicly available sources. This information is used to help us tailor communications and understand potential customer needs.
Current Customers and Partners
If your organization becomes a ULAP customer, reseller, or implementation partner, we will process personal information as part of our contractual relationship. This includes:
Setting up and managing service accounts and user access
Enabling secure login and authentication
Processing transactions, payments, and billing correspondence
Providing technical support, training, and administrative communication
Monitoring system usage for security, compliance, and service quality
Managing ongoing relationship needs, such as account renewals or updates
Fulfilling legal and regulatory obligations applicable to communications services
We may also contact you occasionally to provide updates, feature changes, or opportunities relevant to your organization’s use of ULAP services. Where required, we will obtain your consent before sending marketing communications.
We do not sell your personal information. However, we may share it with trusted parties under specific circumstances, as outlined below:
Who We Share Information With
We may disclose personal information to the following categories of recipients:
Affiliated Companies
ULAP Networks may share your information with its regional entities or affiliated companies to provide services, respond to inquiries, or support account management.
Service Providers and Vendors
We engage third-party providers to support functions such as web hosting, email delivery, payment processing, analytics, customer support, and regulatory compliance. These vendors are contractually required to handle your personal data only in accordance with our instructions and applicable data protection laws.
Resellers and Implementation Partners
In certain jurisdictions, we may work with certified resellers or partners to deliver our services. If you engage with a partner, they may access your business contact information or account details in order to fulfill their role in providing support, onboarding, or billing.
Legal and Regulatory Authorities
We may disclose personal information if required to do so by law, regulation, court order, or lawful request from a government agency. This includes responding to national security or law enforcement requirements.
Business Transfers
If we are involved in a corporate transaction such as a merger, acquisition, asset sale, or reorganization, personal information may be transferred as part of that transaction, subject to confidentiality obligations and applicable data protection requirements.
International Data Transfers
ULAP Networks operates globally, and your personal information may be processed in countries where we or our service providers maintain operations, including but not limited to Brunei, the Philippines, Indonesia, Singapore, Australia, the United States, and Egypt.
When transferring personal data across borders, we implement appropriate safeguards to ensure your information remains protected. These may include:
Standard Contractual Clauses approved by relevant data protection authorities
Intra-group data processing agreements
Compliance with applicable regional frameworks (e.g. GDPR, PDPA, PDPL)
Additional security and encryption measures
We take steps to ensure that any transfer of personal information is carried out in accordance with applicable privacy laws and that adequate safeguards are in place to protect your rights.
ULAP Networks employs appropriate technical, administrative, and organizational measures to safeguard the personal information we collect and process. These measures are designed to protect against unauthorized access, disclosure, alteration, or destruction of data.
Our security practices include, but are not limited to:
Secure Socket Layer (SSL) encryption for data in transit
Access controls and authentication measures for systems and applications
Regular security audits and vulnerability testing
Data minimization and restricted access policies for sensitive information
Third-party vendor assessments to ensure compliance with industry standards
While we strive to protect your data, no system can guarantee absolute security. If we become aware of a data breach that affects your personal information, we will take appropriate measures and notify you as required by applicable laws.
We retain personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or to comply with legal, regulatory, or contractual obligations. Retention periods may vary based on:
The duration of your or your organization’s relationship with ULAP Networks
Legal or regulatory requirements (e.g., tax, accounting, or telecommunications regulations)
Our legitimate business needs (e.g., resolving disputes, enforcing agreements, or improving services)
Once the applicable retention period has expired, we will either securely delete or anonymize the information, unless further retention is required by law.
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. ULAP Networks is committed to upholding these rights and providing transparency in how we process data.
For Individuals in the EEA, United Kingdom, and Similar Jurisdictions
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with equivalent data protection regulations, you may have the right to:
Access – Request a copy of the personal information we hold about you
Rectification – Request correction of inaccurate or incomplete information
Erasure – Request deletion of your personal data under certain conditions
Restriction – Request that we restrict processing in specific situations
Objection – Object to processing based on our legitimate interests
Portability – Request transfer of your personal information to another provider in a machine-readable format
Withdraw Consent – Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond in accordance with applicable legal timeframes and may require verification of your identity.
For Residents of California (CCPA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
Right to Know – Request details about the categories of personal information we collect and the purposes for which we use it
Right to Access – Request access to the specific personal data we have collected about you
Right to Deletion – Request deletion of your personal information
Right to Non-Discrimination – You will not be penalized for exercising your privacy rights
Right to Opt Out of Sale – ULAP does not sell personal information as defined under the CCPA
To submit a request under the CCPA, please contact us using the information in the Contact Us section.
Childrens’ Privacy
Children are not eligible to use ULAP Networks’ website and services, and we ask that minors (under age eighteen) not submit personal information to us. If we become aware that we have inadvertently received personal information from an individual under the age of eighteen, we will delete this information from our records.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. We will notify you (for example, through our Service) when we make significant changes to this Privacy Policy and give you an opportunity to review them before they go into effect.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
Don’t hesitate to contact us if you have any questions.
