Privacy Policy
PRIVACY POLICY
ULAP Networks and its affiliates (“ULAP Networks,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, websites, or teams.
ULAP Networks provides cloud-based communications, voice infrastructure, and connectivity services for enterprise clients, government agencies, and telecommunications partners. We operate across multiple jurisdictions, including Brunei Darussalam, the Philippines, Indonesia, Singapore, Thailand, Australia, Egypt, and the United States.
By using our services or accessing our websites, you agree to the terms of this Privacy Policy and our Terms of Service.
Scope of This Policy
This Privacy Policy applies to personal information collected and processed by ULAP Networks in the context of the following interactions:
This policy does not apply to third-party websites, products, or services, even if accessed through ULAP’s platforms.
Information We Collect
The types of personal information ULAP Networks collects depend on your relationship with us and how you interact with our services or platforms. We collect the following categories of information:
Information You Provide to Us
We may collect personal information directly from you when you:
This may include:
Information Collected Automatically
When you visit our websites or use our services, we may collect certain technical information automatically. This includes:
We collect this data to understand website traffic patterns, enhance user experience, and ensure platform security. This information may be collected using cookies or similar technologies. For more detail, see our Cookies and Tracking Technologies section.
Information from Third Parties
We may receive business-related personal information from trusted third parties, such as:
This may include:
We use this information to update our records, verify identity, and improve the relevance of our communications.
If you represent a supplier, service provider, or business consultant working with ULAP, we may collect:
Cookie Policy
This policy explains how ULAP Networks uses cookies on ulap.com. It applies to all visitors to our website and should be read together with our Privacy Policy.
ULAP Networks is the data controller, also referred to as the Personal Information Controller, for personal data collected through cookies on this website.
Cookies are small text files placed on your device when you visit a website. This policy also covers similar technologies that perform comparable functions, including pixels, tags, and local storage.
Some cookies, alone or combined with other information, can be used to identify you. Where that is the case, the information they collect is treated as personal data and is handled in accordance with the EU General Data Protection Regulation, the Philippine Data Privacy Act of 2012, the Singapore Personal Data Protection Act 2012, and other applicable law.
| Category | Purpose | Consent required |
|---|---|---|
| Strictly necessary | Enable core functions such as page navigation, security, and recording your cookie choice. The website cannot operate correctly without them. | No. Placed because they are necessary to deliver the site you requested. |
| Performance and analytics | Help us understand how the website is used and where it can be improved. | Yes |
| Marketing | Measure the performance of our campaigns and content. | Yes |
Cookies are set either by ULAP Networks directly or by third-party service providers acting on our behalf.
How we ask. When you first visit ulap.com, a consent banner appears before any non-essential cookie is placed on your device. No analytics or marketing cookie is set until you make a choice.
Your two options. The banner offers two choices, presented with equal prominence:
Consent is freely given. Nothing is pre-selected. Rejecting non-essential cookies does not restrict your access to any part of this website, and you will not be charged, disadvantaged, or shown a reduced version of the site for doing so. We do not operate a cookie wall.
Consent is informed. Before you decide, the banner identifies who is setting cookies, the categories in use, the purposes of each category, and the fact that third parties are involved. This policy is linked directly from the banner.
We keep a record. We log your choice together with a timestamp and the version of the notice you were shown, so that we can demonstrate valid consent if asked.
Your consent is valid for 6 months from the date it is recorded.
If you return to ulap.com 6 months or more after your last recorded choice, the consent banner will appear again and you will be asked to confirm your preference. This applies whether you previously accepted or rejected. Until you make a new choice, only strictly necessary cookies are placed.
Cookies, including the record of your cookie choice, are stored locally in your browser’s data on the device you use to access the website.
Because your choice is stored in your browser, clearing your browsing data, switching devices or browsers, or browsing in private mode will remove or bypass the stored record, and you will be asked for consent again on your next visit.
Session cookies are deleted when you close your browser. Persistent cookies expire automatically at the end of their defined storage period. We do not retain cookie data for longer than is necessary for the purpose for which it was collected.
You can withdraw your consent at any time by emailing info@ulap.net with the subject line “Cookie Consent Withdrawal”. We will action your request and stop the associated processing.
Because your consent record and the cookies themselves are stored in your own browser, we recommend that you also clear the cookies for ulap.com in your browser settings. This removes any cookies already placed on your device and takes effect immediately.
Withdrawal does not affect the lawfulness of processing carried out before you withdrew.
Depending on where you are located, you may have the right to be informed about how your personal data is processed, to access it, to have it corrected or erased, to object to or restrict its processing, to receive it in a portable format, and to withdraw your consent at any time.
To exercise any of these rights, contact info@ulap.net. We will respond within the period required by the applicable law.
Most browsers allow you to view, block, or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of this website from working correctly.
This policy may be updated as needed and without prior notice. Any revised version takes effect when it is published on this page, and the “Last updated” date will be amended accordingly. We encourage you to review this page periodically.
Where a change materially affects how we use cookies that require your consent, we will present the consent banner again and ask for your consent before the change takes effect.
For questions about this policy or how we handle your personal data, contact ULAP Networks at info@ulap.net.
How We Use Personal Information
We use the personal information we collect only as permitted by applicable law and in ways that are relevant to your relationship with ULAP Networks. The purposes for processing ma differ depending on whether you are website visitor, a prospective customer, or part of an organization that uses our services.
Website Visitors and Prospective Customers
When you visit our websites, download resources, submit an inquiry, or otherwise express interest in our products or services, we may use your personal information to:
Some of this information may be collected through cookies and similar technologies to help us understand how you interact with our digital platforms. See our Cookies and Tracking Technologies section for more details.
We may also receive business contact information about you from trusted partners, referral programs, or publicly available sources. This information is used to help us tailor communications and understand potential customer needs.
Current Customers and Partners
If your organization becomes a ULAP customer, reseller, or implementation partner, we will process personal information as part of our contractual relationship. This includes:
We may also contact you occasionally to provide updates, feature changes, or opportunities relevant to your organization’s use of ULAP services. Where required, we will obtain your consent before sending marketing communications.
Data Sharing and International Transfers
We do not sell your personal information. However, we may share it with trusted parties under specific circumstances, as outlined below:
We may disclose personal information to the following categories of recipients:
Affiliated Companies
ULAP Networks may share your information with its regional entities or affiliated companies to provide services, respond to inquiries, or support account management.
Service Providers and Vendors
We engage third-party providers to support functions such as web hosting, email delivery, payment processing, analytics, customer support, and regulatory compliance. These vendors are contractually required to handle your personal data only in accordance with our instructions and applicable data protection laws.
Resellers and Implementation Partners
In certain jurisdictions, we may work with certified resellers or partners to deliver our services. If you engage with a partner, they may access your business contact information or account details in order to fulfill their role in providing support, onboarding, or billing.
Legal and Regulatory Authorities
We may disclose personal information if required to do so by law, regulation, court order, or lawful request from a government agency. This includes responding to national security or law enforcement requirements.
Business Transfers
If we are involved in a corporate transaction such as a merger, acquisition, asset sale, or reorganization, personal information may be transferred as part of that transaction, subject to confidentiality obligations and applicable data protection requirements.
International Data Transfers
ULAP Networks operates globally, and your personal information may be processed in countries where we or our service providers maintain operations, including but not limited to Brunei, the Philippines, Indonesia, Singapore, Australia, the United States, and Egypt.
When transferring personal data across borders, we implement appropriate safeguards to ensure your information remains protected. These may include:
We take steps to ensure that any transfer of personal information is carried out in accordance with applicable privacy laws and that adequate safeguards are in place to protect your rights.
Data Security
ULAP Networks employs appropriate technical, administrative, and organizational measures to safeguard the personal information we collect and process. These measures are designed to protect against unauthorized access, disclosure, alteration, or destruction of data.
Our security practices include, but are not limited to:
While we strive to protect your data, no system can guarantee absolute security. If we become aware of a data breach that affects your personal information, we will take appropriate measures and notify you as required by applicable laws.
Data Retention
We retain personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or to comply with legal, regulatory, or contractual obligations. Retention periods may vary based on:
Once the applicable retention period has expired, we will either securely delete or anonymize the information, unless further retention is required by law.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. ULAP Networks is committed to upholding these rights and providing transparency in how we process data.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with equivalent data protection regulations, you may have the right to:
Once the applicable retention period has expired, we will either securely delete or anonymize the information, unless further retention is required by law.
For Residents of California (CCPA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
To submit a request under the CCPA, please contact us using the information in the Contact Us section.
Children’s Privacy
Children are not eligible to use ULAP Networks’ website and services, and we ask that minors (under age eighteen) not submit personal information to us. If we become aware that we have inadvertently received personal information from an individual under the age of eighteen, we will delete this information from our records.
Changes to Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. We will notify you (for example, through our Service) when we make significant changes to this Privacy Policy and give you an opportunity to review them before they go into effect.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.