Tag: Artificial Intelligence

  • ULAP Reinvents CX with AI-infused Smart Exchange

    ULAP Reinvents CX with AI-infused Smart Exchange

    Read original article here

    ULAP Networks, the carrier-neutral intelligent solutions provider, has partnered with Simplify360, an omnichannel customer experience platform provider. Adding Simplify360’s customer experience tools to its Smart Exchange service for a cost-efficient unified solution.
    This is great news to customers who expect flexibility and multiple communication channels in their stack.
    Driven by AI, ULAP’s Smart Exchange lets businesses access Simplify360’s automated customer service platform to deliver innovative customer experience from a single interface. Allowing contact centers to schedule, collaborate, and publish across multiple channels to streamline workflows and improve agent productivity.
    “We are thrilled about our partnership with ULAP Networks, a leading cloud services provider, to bring our mission of delivering end-to-end connected and engaging customer experiences to businesses worldwide,” says Rohit Gupta, Chief Executive Officer at Simplify360. “This collaboration marks a significant milestone in our journey towards a global level of impact, and we look forward to a successful and transformative partnership.”

    “Adding Simplify360 customer experience platform to our ULAP Dynamic Ecosystem is a great match for our customers’ requirements,” says Dominic McDonald, Chief Executive at ULAP Networks. “As businesses evolve and face the challenges of providing great customer experiences across multiple communications channels, it’s logical that ULAP can bundle in Simplify360’s Omnichannel capabilities with our intelligent, cost-effective solutions.”

    Visit ULAP for Simplify360 here for more information.

  • ULAP Networks Signs Strategic Alliance with CallCabinet

    ULAP Networks Signs Strategic Alliance with CallCabinet

    Read original article here

    ULAP Networks has formed a strategic alliance with CallCabinet, highlighting its commitment to expanding partnerships and bringing additional cost-effective solutions to its ecosystem.

    Global collaboration and remote working environments, are pressing businesses to meet regulatory compliance requirements in their customer interactions and data. CallCabinet’s addition to the ULAP Smart Exchange provides access to call recording and analytics tools to ensure they meet global compliance standards. CallCabinet’s AI-driven call recording platform provides customers with high-quality assurance, next-gen AI analytics and monitoring capabilities to empower business intelligence in any communication environment or jurisdiction.

    ULAP for CallCabinet through the ULAP Smart Exchange provides frictionless integration with most major SaaS platforms, as part of a single solution from ULAP. ULAP is focused on enabling its customers with the latest innovations via cost-effective intelligent solutions that power enterprises to achieve their business goals.

    “This partnership marks an exciting expansion of our global availability into parts of the world currently under served,” says Ryan Kahan, the Chief Executive Officer at CallCabinet. “Combining the cutting-edge capabilities of CallCabinet’s AI-powered call recording solutions with ULAP’s Smart Exchange will materially move the needle for businesses who haven’t had access to compliant call recording as well as analytics pulled from their conversation data.”

    “We’re delighted to have added CallCabinet to our growing ecosystem and to our portfolio of available solutions,” says Dominic McDonald, Chief Executive Officer at ULAP Networks.

    “We’re known for providing cost effective solutions, to and from parts of the globe that others find hard to do business, to provide intelligent business solutions that our multi-national corporate customers.  CallCabinet’s global expertise and robust platform, is just what our customers are seeking as part of our comprehensive offerings.”

    Visit ULAP for CallCabinet for more information.