ULAP Contact Center

ULAP Contact Center is a complete cloud-based contact center solution that makes it easy to connect and collaborate with agents, employees, and customers.

Whether in the office or working from home, ULAP Contact Center is a platform that will allow your employees to connect with your customers, securely and drive engagement across your agents.

ULAP Contact Center is a fully customizable contact center solution, that allows you to build a platform that will provide excellent customer experiences. The flexibility provided by ULAP Contact Center will drive your business forward, with new ways of working.

With ULAP Contact Center, your IT dependency is reduced as this cloud-based software is secure and reliable, and can be managed from a web portal.

  • IVR and RoutingFully customizable IVR and Routing options are available in ULAP Contact Center, allowing you to build a center that best reflects your customer needs.
  • IntegrationOur suite of API connections allows for seamless integration into existing CRM and payment platforms.
  • Call RecordingNew miss a customer interaction, with our call recording capability. ULAP Contact Center ensures all calls are recordedat no additional charge and stored for 90 days.
  • VOIP MonitorWith ULAP Contact Center is our VoIP Monitor tool, that allows you to track every call and understand exactly what happened.
  • ReportingULAP Contact Center comes with a full reporting suite of generic contact center reporting, giving you the insight into your customer interactions. Reports can be built ad-hoc, to meet the specifics of your business and customer interactions.

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