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ULAP Networks, the carrier-neutral intelligent solutions provider, has partnered with Simplify360, an omnichannel customer experience platform provider. Adding Simplify360’s customer experience tools to its Smart Exchange service for a cost-efficient unified solution.
This is great news to customers who expect flexibility and multiple communication channels in their stack.
Driven by AI, ULAP’s Smart Exchange lets businesses access Simplify360’s automated customer service platform to deliver innovative customer experience from a single interface. Allowing contact centers to schedule, collaborate, and publish across multiple channels to streamline workflows and improve agent productivity.
“We are thrilled about our partnership with ULAP Networks, a leading cloud services provider, to bring our mission of delivering end-to-end connected and engaging customer experiences to businesses worldwide,” says Rohit Gupta, Chief Executive Officer at Simplify360. “This collaboration marks a significant milestone in our journey towards a global level of impact, and we look forward to a successful and transformative partnership.”
“Adding Simplify360 customer experience platform to our ULAP Dynamic Ecosystem is a great match for our customers’ requirements,” says Dominic McDonald, Chief Executive at ULAP Networks. “As businesses evolve and face the challenges of providing great customer experiences across multiple communications channels, it’s logical that ULAP can bundle in Simplify360’s Omnichannel capabilities with our intelligent, cost-effective solutions.”
Visit ULAP for Simplify360 here for more information.