ULAP for NICE

Deliver through CXone: a unified interaction-centric platform, with rich capabilities and an AI purpose-built for CX

Knowledge with trusted AI for CX

Unlock the power AI-driven insights by centralizing all your data, knowledge, and AI models on one platform.

Knowledge-backed Automation Design

A unified AI platform centralizes all your Data, Knowledge, and AI Models, enabling seamless automation design and consistent information management across your entire organization.
Brand-Protective Guardrails

Implement robust security measures with customized access controls and tight guardrails, safeguarding your brand by ensuring AI agents interact only with appropriate approved content.
Contextual Insights for Smarter Decisions

Enhance service efficiency and personalization with real-time contextual data on every customer interaction.

Centralized Workflow Management

Streamline all customer service workflows in one place for seamless operations.
End-to-end Automation

Automate workflows across all roles, ensuring consistent connections between customer-facing and back-office teams.
AI-Driven Optimization

Empower AI to proactively recommend and generate optimized workflows, maximizing efficiency at scale.

End-to-end workflow automation

Streamline every step of the customer journey with intelligent, AI-driven workflows that boost efficiency and deliver faster, smarter results.

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All CX offerings

Digital and Self-Service

Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.

Journey Orchestration and Routing

Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.

Workforce Engagement Management

Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI and empower employees with flexible scheduling.

Agent Assist

Boost employee satisfaction and agent success with AI-driven apps and tools for real-time guidance and highly personalized coaching.

CX Analytics

Analyze 100% customer interactions – every call, email, chat, message – for actionable insights to continuously enhance the customer experience.

Enlighten AI for CX

Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.

Open Cloud Platform

One platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need

Full orchestration of human and AI agents

Unite AI and human agents to enhance service experiences, streamline operations, and drive productivity across all service touchpoints.

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Unified Agent Orchestration

Design seamless experiences where human and AI agents collaborate and learn from each other to improve service outcomes.
Accelerated AI Agent Deployment

Quickly build sophisticated AI agents using platform data and historical interactions for accurate and rapid deployment.
AI-Enhanced Productivity

Empower employees with specialized AI copilots that enhance performance, providing real-time support for all customer service roles.

Resources from NICE

Enlighten Autopilot Knowledge

Enlighten Autopilot Knowledge is a bot that delivers accurate information directly to the consumer, providing human-like self-service answers that deflect from attended channels and improve CX.

CXone for Retail

Go beyond person to person to convenient self-service with curated knowledge, smart guides, and virtual assistants built for web pages, kiosks, portals, mobile apps, and ecommerce platforms.

CXone for Government Agencies

CXone can help agencies deliver excellent, equitable, and secure services and citizen customer experiences. Cirtical improvement targets include increasing web and mobile access to convenient self- and agent-assisted services.

Globally available network

As an official partner of Zoom’s ecosystem, your traffic will be hosted on a high-performing network so you can stay online wherever you are in the world.

Enterprise-grade connectivity

Highly-available network
Points-of-Presences in 6 continents
Over 113 countries covered

Why choose ULAP Networks?

At ULAP Networks, we provide you a cost-effective intelligent solution that enables you to fulfil your business initiatives.

Our dedicated team of professionals will strive to ensure that your overall experience with ULAP is frictionless.

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Connect to our Smart Cloud

By industry

By business need

ULAP for NICE

Knowledge with trusted AI for CX

Knowledge-backed Automation Design

Brand-Protective Guardrails

Contextual Insights for Smarter Decisions

Centralized Workflow Management

End-to-end Automation

AI-Driven Optimization

End-to-end workflow automation

All CX offerings

Digital and Self-Service

Journey Orchestration and Routing

Workforce Engagement Management

Agent Assist

CX Analytics

Enlighten AI for CX

Open Cloud Platform

Full orchestration of human and AI agents

Unified Agent Orchestration

Accelerated AI Agent Deployment

AI-Enhanced Productivity

Resources from NICE

Enlighten Autopilot Knowledge

CXone for Retail

CXone for Government Agencies

Globally available network

Enterprise-grade connectivity

Why choose ULAP Networks?

Get in touch with us

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Connect to Our Smart Cloud

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1-888-504-ULAP

info@ulap.net