Microsoft 365 is one of the most popular office suites with many features to help with modern workplaces and remote work.
One special feature is the Microsoft Teams Phone that lets your teams make and receive calls on the platform. Businesses can use Microsoft Teams Direct Routing to connect teams and existing telephony systems directly to the platform. This allows for a direct connection between the two systems.
Since this enables cloud-based calling between their phone systems and Microsoft Teams, companies use an SBCaaS to keep their calls and data safe.
Let’s explores how Microsoft Direct Routing and SBCaaS work together to help businesses.
Learn more about ULAP’s SBCaaS here
Understanding Microsoft Teams Routing
Microsoft Teams Direct Routing offers businesses to connect their private branch exchange (PBX) systems to Microsoft Teams. Organisations can use the Teams platform’s calling features and file sharing together in one place. Direct Routing for teams offers several key benefits:
- Enable cloud-calling and lower call costs without additional infrastructure
- Use their existing telephony hardware while integrating with Microsoft Teams.
- Unify communications on a single platform, streamlining operations and improving user experience.
Challenges:
- Need to encrypt calls to protect sensitive data
- Need to monitor connection up-time / availability
- Not all phone providers offer this service, and vendors are not available in all regions
- Regulations can vary according to region
Direct-Routing-as-a-Service (DRaaS) with an SBC
Direct-Routing-as-a-Service (DRaaS) is a service offered by providers and vendors to manage this connection. They will usually setup, configure and manage this connection for you through an SBC (Session Border Controller).
A Session Border Controller (SBC) is like a gatekeeper for VoIP calls, making sure data flows securely between networks.
Here’s what it can do:
- Enhance Security: Encrypt and secure VoIP traffic to protect against fraud, unauthorized access, and other security threats
- Reliable Connectivity: Ensure high-quality voice communications with minimal latency and downtime.
- Scale As You Need: Easily scales to meet the growing needs of your business without requiring additional hardware investments.
- Compliance: Helps businesses meet regulatory requirements by providing detailed reporting and monitoring capabilities.
Telecom providers or cloud vendors can offer SBC as a service (SBCaaS) to make and manage this connection for you. Finding one in the USA, Europe or other countries where this is a growing norm might be easier.
For regions where regulation and cloud-based technology is still growing, finding the right provider can be challenging. You’ll have to find one available and compliant in your region.
How to find a vendor or provider for Microsoft Direct Routing
Learn more about ULAP’s SBCaaS here
- Identify your requirements: Understand what you need from your solution. From the number of users, call volume, to existing infrastructure and any special features or integrations needed.
- Research vendors: Look for vendors who have done Direct Routing for Microsoft Teams, through case studies and professional networks.
- Assess technical capabilities: Contact your vendor and ask about their coverage, technical support, network redundancy and regional availability
- Compare pricing: Get detailed pricing information and compare to find a plan that suits your budget and needs
- Request for demo: Ask for a demonstration so you can assess the user experience and support they will provide.
Contact our team for ours here
What about ULAP SBCaaS for Teams?
ULAP SBCaaS manages SBC deployment, maintenance, and monitoring for Microsoft Teams Direct Routing globally. We have network presence in 6 continents and you can check our coverage here.
Easy Global Number Provisioning with ULAP’s SBCaaS
Maintaining local phone numbers is crucial for businesses to retain local identity and trust.
We configure your existing or new numbers for you, in full regulatory compliance around the globe. This simplifies the process, ensuring a smooth transition while maintaining your business’s local presence.
Our clients span from Malta, Poland, and the UK, to Mauritius, Saudi Arabia, Japan, and the Philippines.
Advantages:
- Local Identity: You can maintain local numbers, so clients can reach you through familiar contact points.
- Compliance: We work with your local regulatory bodies to ensure you’re compliant with all regional requirements. This minimises potential legal issues and ensures a seamless transfer.
- Fully managed: Our team manages the entire process, from setup to live. This lessens the burdens on your IT staff and reduces downtime during the transition.
- Global Coverage: ULAP’s extensive network and expertise covers global teams for a consistent and efficient experience worldwide.
Takeaways
Microsoft Direct Routing with ULAP’s SBCaaS is a powerful solution for businesses that want to optimize their communication tools. By leveraging this combination, businesses can enjoy enhanced security, improved performance, and seamless scaling.
Ready to take your business communications to the next level?
Learn how our SBCaaS can enhance your Microsoft Direct Routing. We’ll walk you through a setup that’s secure, reliable, and an efficient communication solution for your business.
Reach out to our team for your SBCaaS solution here.
